Allstate Corporation is one of the largest American insurance companies, headquartered in Northfield Township, Illinois, near Northbrook, since 1967. The company was spun off from Sears, Roebuck and Co. in 1993. It operates personal lines insurance operations in Canada as well.
According to the 2019 Fortune 500 list of the largest United States corporations, Allstate ranked 79th with revenues of $39.8 billion in 2018. The company’s current advertisement campaign allstate customer service in use since 2004, asks, “Are you in good hands?” revealing a suburban home cradled by giant human hands.
Is Allstate Customer Service Good?
Our survey found that Allstate ranks seventh in customer service among the auto insurance companies that we surveyed. The only other companies with a lower score are Progressive and Travelers. In our survey, sixty-two per cent of Allstate customers said they were happy with their service. Another 18% expressed general satisfaction with the service.
The Allstate customer service scores aren’t terribly low by themselves, but our survey data shows significant differences in customer satisfaction. The customer service experience for USAA customers and State Farm customers were completely satisfactory for 81% and 71%, respectively.
Is Allstate Claims Handling or Not?
We surveyed Allstate in the category of claims handling and found that it did better than any other category. Allstate ranks sixth out of nine insurers on our list of Best Claims Handling, beating out Travelers, Progressive, and American Family.
According to the survey, 55% of customers are completely satisfied with the way their claims were handled by Allstate, and 22% are generally satisfied. In contrast, several insurance companies scored much better, including USAA (76%), Nationwide (74%), and Geico (71%).
Is Company Have Customer Loyalty
Our survey ranked Allstate ninth in the category of Best Insurers for Customer Loyalty, placing it behind all other car insurance companies. We found that low rates and a customer-first strategy are likely behind high customer loyalty scores, even if there are many other reasons for customers not to renew their policies. Allstate’s low customer loyalty ranking is probably due to its poor customer satisfaction scores and high insurance rates.
Our survey found that only 36% of customers were very likely to renew their policy with Allstate. In contrast, top-performing companies have a 100% renewal rate. USAA customers, for instance, were very likely to renew their policy, while State Farm customers were very likely to renew.
Insurance companies are not uncommon to receive complaints that pertain to their rates, customer service, and the handling of claims. Many of these typical complaints were voiced by Allstate customers.
The respondents who were not satisfied with their Allstate experience frequently expressed issues with slow response times and difficulty getting in touch with their agents.
- They said that their agents were slow to respond.
- Customers are not prioritized in the Allstate experience.
- The local agency was great, but the claim centre did not communicate well.
- Getting responses in a timely manner was a challenge.
How Much Is Allstate Car Insurance?
According to our review, Allstate has the highest rates of all the companies we looked at. A typical driver will pay $1,788 for coverage, which is 35% more than the national average. The rates of the other companies we reviewed, such as USAA, Geico, State Farm, and Travelers, are generally better than those of GEICO.
As part of our research, we also examined rates for different types of drivers based on their age, driving history, coverage preferences, and credit score. In general, Allstate’s rates weren’t particularly low, but their rates for teens were a bit more competitive.
There are many factors that determine your car insurance rate, including your vehicle, zip code, age, and the type of coverage you require. You should compare several quotes before purchasing a policy to determine where premium rates begin for your demographic.