Staying in touch with your customers is easy with bulk business or SMS-based messaging since it’s eight times more effective than email. The average open rate is 98 percent. You may not be able to begin using SMS immediately if you face one challenge.
Whether you want to do SMS marketing, increase sales, set up appointment reminders, advertise technical support or explore new communication channels, you need to first establish your mobile number customer database.
There’s nothing to worry about! It’s much easier than you think customer service numbers Here’s our complete guide to collecting mobile phone numbers from customers, with top tips and lots of examples. Here we go!
What is Customer service?
It involves supporting and advocating for customers in their discovery, use, optimization, and troubleshooting of a product or service. Furthermore, good customer service depends on the processes that support the teams. Creating lasting customer relationships is the goal of customer service.
How to Collect Customer Mobile Phone Numbers:
You can now begin collecting contact information! There are so many ways to do this, but here are two of the best ways to start getting those numbers.
Competitions Based on Texting:
No matter if you’re an e-commerce store, retailer, clinic, hair salon or taxidermist, you can run a contest. The easiest and simplest way to collect consent and customer data is through text-in competitions. Entering them involves texting answers or entries to a dedicated mobile number.
A customer’s mobile number can be exchanged for a reward. Ensure the offer is irresistible to encourage customers to enter for a chance to win. You’ll want to make sure that the competition prize is worth the exchange if you use mobile details as a prize identifier!
Campaigns for keywords:
Keyword campaigns are another good way to encourage customers to exchange digits, similar to text-to-win competitions. As opposed to a competition, it could be for a promotional offer or discount. Further, you can use different keywords on the same number or short code (a shortened 5–6-digit version of a long number) for different campaigns, depending on who you’re targeting.
Similar posts or engagements on social media can also perform exceptionally well when collecting customer numbers, as we saw with text-in competitions. You can connect with interested people or businesses on sites like Twitter, LinkedIn, Facebook, Instagram, YouTube and even newcomers like Tiktok.
From competitions, keyword campaigns, to live broadcasts, polls, stories, and ads – these channels can be used effectively to encourage followers to sign up for your contact list. To facilitate this exchange, it is up to you to create the right kind of content. Select your channels carefully!
Make the Trade:
You must make sure that when you ask someone for something valuable, you make it worth their time. How does your business stand out from the competition? Is it possible to scale it so that it nurtures a relationship with a lead or customer?
Can you, for instance, offer a unique insight into your industry if you’re a B2B company? Put it into an e-book behind a gated form for customers to sign up and exchange their mobile numbers in order to access it.
This one should be familiar to all of us! If you are a B2B company, SaaS company or subscriber-based business, offer a free trial of your services.
Use the online form on your website to collect customers’ mobile numbers when they sign up. If they can sign up elsewhere, like at an event or in a shop window, display signage such as ‘Send an SMS to +XXXXX if you’re interested in a free trial or demo’.